Click on the link ("https://passport.posta.co.ke") provided in the sms alert received and follow the prompts or visit our website(www.posta.co.ke)
and click on the icon showing passport collection and follow the prompts.
Tracking no is obtained from Immigration department and is indicated on the photo token receipt. The number starts with 111……
Get in touch with or visit the Immigration office website for assistance.
Click on the link indicated on the sms message and follow the prompts (ensure your mobile data/ Wi-Fi is on to access the link)
Send your details to email@example.com for further assistance
Confirm that the paybill number and account number provide on portal is correct. If incorrect get in touch with us through the email firstname.lastname@example.org.
Confirm you entered the correct paybill and account number. If wrongly entered get in touch with us through the email email@example.com
Kindly get in touch with safaricom for assistance.
Share with us the office you want to collect your passport for further assistance.
Visit Immigration department for further assistance.
Original identification card, e-citizen print out. For a minor, original birth certificate and parent /guardian identification.